Privacy Policy
Last Updated: 2025
At Kettle King, we are committed to protecting your personal information and ensuring a safe, secure shopping experience. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
1. INTRODUCTION
These Terms and Conditions govern the use of the KettleKing.shop website and all purchases made through the website.
By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not use this website.
2. COMPANY DETAILS
KettleKing.shop is a trading name of:
CRIME PAYS VENTURES LTD
Company Number: 16026110
Incorporated: 17 October 2024
Registered Office:
3. DEFINITIONS
Throughout these Terms:
“Company” means Crime Pays Ventures Ltd trading as KettleKing.shop.
“Customer” means any person purchasing goods or services.
“Goods” means any products supplied by the Company.
“Bespoke Product” means any product manufactured, modified, customised or commissioned to the specific requirements of the Customer.
“Website” means KettleKing.shop.
4. PRODUCTS
The Company supplies:
Watches
•Jewellery
•Bespoke Jewellery
•Custom Watch Projects
•Made-to-Order Products
•Film and Media Props
•Display Pieces
•Related Accessories
All product photographs are intended as representations only.
Minor variations in:
• Colour
•Stone appearance
•Finish
•Weight
•Dimensions
may occur.
5. PRICING
All prices displayed on the Website are shown in Pounds Sterling (GBP).
The Company reserves the right to amend pricing at any time.
Orders already accepted shall not be affected by subsequent price changes.
6. PAYMENT
Payment must be received in full before dispatch unless otherwise agreed in writing.
The Company reserves the right to refuse any order where payment verification requirements are not satisfied.
7. ORDER ACCEPTANCE
An order shall not become legally binding until:
• Payment has been received; and
• The Company has confirmed acceptance.
The Company reserves the right to decline any order.
8. DELIVERY
Delivery times are estimates only.
The Company shall not be liable for delays caused by:
• Courier services
•Customs authorities
•Weather conditions
•Industrial action
•Circumstances beyond reasonable control
Risk in the Goods passes to the Customer upon delivery.
Ownership remains with the Company until full payment has been received.
9. DELIVERY INSPECTION
Customers must inspect all deliveries immediately upon receipt.
Claims relating to:
•Transit damage
•Missing contents
•Incorrect items
must be reported within:
24 hours of delivery.
Customers must provide:
•Photographs
•Packaging images
•Courier labels
•Written description of the issue
Failure to report within 24 hours may prejudice any insurance claim.
10. BESPOKE PRODUCTS
10.1 Definition
Bespoke Products include:
•Custom jewellery
•Modified watches
•Custom stone selections
•Custom metal selections
•Engraved items
•Made-to-order pieces
•One-of-one creations
10.2 Design Approval
Customers shall be provided with design information prior to manufacture where applicable.
Customers shall have:
72 hours
to approve, amend or reject the proposed design.
If no response is received within 72 hours, the design shall be deemed approved.
10.3 Cancellation Rights
Under Regulation 28 of the Consumer Contracts Regulations 2013, bespoke and personalised goods are exempt from standard cancellation rights.
Accordingly:
•Bespoke orders cannot be cancelled once production begins.
•Deposits become non-refundable once manufacture commences.
•Bespoke goods are not eligible for return merely because the Customer changes their mind.
10.3 Cancellation Rights
Under Regulation 28 of the Consumer Contracts Regulations 2013, bespoke and personalised goods are exempt from standard cancellation rights.
Accordingly:
•Bespoke orders cannot be cancelled once production begins.
•Deposits become non-refundable once manufacture commences.
•Bespoke goods are not eligible for return merely because the Customer changes their mind.
11. RETURNS POLICY
Standard Products
Where applicable under UK consumer law, Customers may exercise statutory rights regarding eligible products.
Returned products must:
•Be unused
•Be unworn
•Be in original condition
•Include all packaging and documentation
Bespoke Products
Bespoke Products are non-returnable unless:
•They arrive damaged; or
•They contain a genuine manufacturing defect.
12. MANUFACTURING DEFECTS
Customers must notify the Company within:
30 days of discovering a defect.
Notification must include:
•Photographs
•Written description
•Order details
The Company reserves the right to inspect the item before determining liability.
13. INDEPENDENT ASSESSMENT
The Company reserves the right to require inspection by:
•An independent jeweller;
•An independent watchmaker;
•A specialist repair centre; or
•A service provider nominated by the Company.
No refund or replacement decision shall be made until inspection is completed.
14. REPAIRS
Where a genuine manufacturing defect is confirmed, the Company may elect to:
•Repair the item;
•Replace the item; or
•Replace defective components.
Repair shall ordinarily be the first remedy offered.
15. REFUNDS
Refunds may be offered where:
•Repair is not possible; or
•Replacement is not possible; or
•The defect is substantial.
Refunds shall not be available because:
•The Customer changes their mind;
•The item has been worn;
•The Customer no longer likes the design;
•The item has been used for an event or production;
•The Customer wishes to upgrade or exchange after use.
Nothing in these Terms affects statutory rights under the Consumer Rights Act 2015.
16. WARRANTY
Unless otherwise specified, products supplied by the Company include a limited warranty against manufacturing defects.
The warranty does not cover:
•Normal wear and tear
•Scratches
•Accidental damage
•Impact damage
•Water damage caused by misuse
•Unauthorised repair
•Alterations by third parties
Warranty periods may vary between products.
17. PRODUCT USE
Customers are responsible for ensuring products are used appropriately.
The Company shall not be liable for:
•Consequential losses
•Business interruption
•Loss of earnings
•Third-party claims arising from misuse
18. INTELLECTUAL PROPERTY
All website content including:
•Text
•Graphics
•Branding
•Logos
•Images
•Product descriptions
remain the property of Crime Pays Ventures Ltd or its licensors.
No content may be reproduced without written consent.
19. WEBSITE USE
Users must not:
•Attempt unauthorised access
•Introduce malicious software
•Interfere with website operation
•Use the website unlawfully
The Company reserves the right to restrict access where misuse is suspected.
20. LIMITATION OF LIABILITY
Nothing in these Terms excludes liability for:
•Death or personal injury caused by negligence;
•Fraud or fraudulent misrepresentation;
•Any liability that cannot lawfully be excluded.
Subject to the above, the Company’s total liability shall not exceed the amount paid for the relevant order.
21. PRIVACY
The Company processes personal information in accordance with its Privacy Policy and applicable UK data protection legislation including:
•UK GDPR
•Data Protection Act 2018
•Privacy and Electronic Communications Regulations
22. FORCE MAJEURE
The Company shall not be liable for failure or delay caused by:
•Natural disasters
•War
•Civil unrest
•Government action
•Supply chain disruption
•Internet outages
•Events beyond reasonable control
23. DISPUTE RESOLUTION
Customers should first contact:
info@kettleking.shop
The Company aims to acknowledge complaints within five working days.
Where appropriate, disputes may be referred to independent assessment before litigation is considered.
24. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
The Courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms.
25. CONTACT DETAILS
Last Updated: 14 June
